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Q&A with Martin Massiello, president and CEO of Eisenhower Health

by Gus Iversen, Editor in Chief | June 28, 2021
From the June 2021 issue of HealthCare Business News magazine

MM: I don’t really see healthcare delivery changing in significant and permanent ways, but of course, the pandemic was a wake-up call and raised awareness about our readiness to confront this type of global pandemic. If and when the next virus appears and threatens life as we know it, we will be prepared and ready to meet the challenge in ways we couldn’t even imagine prior to the COVID-19 pandemic.

We were surprised by some of the things we learned. For instance, by and large, our community wanted their health care in person when possible. They didn’t embrace virtual appointments as one might expect but that makes sense to me — healing is a very hands-on experience and people want to be reassured that they are seen and heard about matters of their health. We did, however, see people engage with technology by way of their electronic medical record — we use Epic’s MyChart — with much more frequency, which is wonderful. We have offered MyChart for four years and I think patients began to understand the ease of use and benefits of it. We also saw an increase in people wanting to have a primary care physician to quarterback their health care, which is vital to having a healthy community focused on wellness and prevention.

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Eisenhower Health's hybrid operating suite that opened in 2019. Only 100 of 6,100 hospitals in the United States boast such suites. The hybrid suite allows a multidisciplinary team of physicians and support services to deliver minimally invasive therapy through endovascular and surgical means.
HCB News: Healthcare continues to push away from fee-for-service and toward value-based care. Are you seeing those efforts manifest at Eisenhower?
MM: Yes, we have long been participating in value-based payment programs with Medicare, managed care and commercial insurance plans. While some of these programs are complicated and ever-changing, I have found that they are an important means of keeping our eyes on quality and patient safety metrics that truly add value to the patient care experience. They have also been instrumental in identifying opportunities for improvement in our processes and clinical outcomes, something that Eisenhower Health has always encouraged in our daily management of clinical service lines.

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