by Sean Ruck
, Contributing Editor | August 07, 2019
From the August 2019 issue of HealthCare Business News magazine
Physicians reliant on scribes also make themselves less saleable. If they want to switch hospitals, they’re either going to deal with a steeper learning curve as they adjust their workflow, or they’ll come with an additional price tag of a needed scribe attached.
There’s also the weight put on the scribe’s shoulders. Improper documentation can lead to liability exposure. “The scribe, or whoever’s doing the work for the physician, if they didn’t do something correctly — didn’t write down the right thing or didn’t document the right thing, and the physician oversight didn’t pick it up — now you have an error in the medical record,” Ander says.
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Anders says that problem can occur with dictation or other methods as well, but feels it’s more problematic when scribes are used. He sees the problem growing too. “Physicians are now required to do all kinds of quality measures and quality reporting to the government. As that level of oversight goes up, that part of the payment side of medicine is growing.”
Anders doesn’t see a lot of correlation between the age of a physician or the length of time they’ve been in practice when it comes to EMR-related issues. “What does have a correlation is if you’ve trained on one as a student and later as a resident. It makes the transition much easier.”
To solve the EMR puzzle, Anders believes that vendors need to increase collaboration and regular interaction with physicians. “Ask physicians what they need, or how they want to use a particular program. Find reasons to help physicians love their EMR. Allow them to manipulate the systems or adapt them to their needs.”
Hospitals have a part to play too. “Well, they need to talk the physicians into actually using the systems.” Meaning, when you’ve implemented a system, appoint a physician champion for a department. After it’s used a couple months, check in for feedback and fine-tuning. Investigate apps that can be added on to supplement and improve the user experience and make sure vendors don’t only appear when it’s time for an upgrade or the renewal of a contract. Back to HCB News