What to look for in an OEM service contract

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What to look for in an OEM service contract

by John R. Fischer, Senior Reporter | August 05, 2019
Parts And Service
From the August 2019 issue of HealthCare Business News magazine

As the trend toward more individualized OEM service offerings continues, it may reach into more nuanced aspects of the partnerships than just repairs, maintenance and parts — such as training, budgeting and plans for upgrades.

“Ongoing, open and transparent two-way communication through frequent informal interactions, formalized planning sessions and quarterly partnership service reviews is key to maximizing investments made in a service relationship, and discovering new and innovative opportunities for incremental value,” said Folli.

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