Over 1450 Total Lots Up For Auction at Five Locations - TX 09/24, FL 09/28, NJ Cleansweep 09/30, CA 10/01, NJ 10/05

Balancing AI and the human touch with two new approaches

July 19, 2019
Artificial Intelligence

But AI is not the solution to every customer interaction, and there will always be glaring conditions where AI-enabled interactions need to seamlessly escalate to live-assisted human interactions. Healthcare organizations implementing (or considering) AI should already be thinking about what this will look like in reality, starting by identifying situations where a more human touch is required.

About the author: Matt Clare is the director of contact center solutions at Mitel.

Back to HCB News

Servicing GE, Philips and Siemens CT equipment with OEM trained engineers

Numed, a well established company in business since 1975 provides a wide range of service options including time & material service, PM only contracts, full service contracts, labor only contracts & system relocation. Call 800 96 Numed for more info.


You Must Be Logged In To Post A Comment