by Lisa Chamoff
, Contributing Reporter | February 19, 2019
NewYork-Presbyterian Hospital has launched an expansive telehealth program designed to reduce readmissions and emergency room visits and lead to more timely care for high-risk patients, particularly in the cardiac and maternal health spaces.
The New York City hospital’s and affiliated physicians at Weill Cornell Medicine and Columbia University Irving Medical Center are utilizing Philips’ eCareCoordinator and eCareCompanion remote patient monitoring software to check on patients from home.
Clinicians can monitor patients’ vital signs and send them health-related surveys through the eCareCoordinator, while via eCareCompanion, patients share health information.
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The program launched with a pilot in October of last year, comprising patients with hyperglycemia, expanded to patients with congestive heart failure in December, and is in the process of launching programs for conditions related to diabetes and maternal health.
At HIMSS 2019 in Orlando, Shauna Coyne, director of innovations at NewYork-Presbyterian spoke about the collaboration in the Philips booth, predicting that such telehealth services will become the new standard of care.
“If you’re going through a high-risk pregnancy, we would automatically send home the devices with [the patient] and be able to monitor them,” Coyne told HCB News. “We’re checking in two to three times a week, we’re capturing their vital signs. I think we’re being a bit more proactive with their care, so we’re not waiting for them to come back into our facilities for any questions.”
For the pilot program, patients reported around 89 percent satisfaction, based on questions such as, "Did the service work for you? Did you feel engaged?" This was better than expected, said Niki Buchanan, venture leader of population health management at Philips, as much of the time patients don’t provide any feedback.
Buchanan noted that with the Centers for Medicare & Medicaid Services (CMS) beginning to reimburse for remote patient monitoring and population health initiatives, it is the right time for health systems to launch such programs.
“This is the opportunity for health systems to really embrace the change and to really care for people in their home,” Buchanan told HCB News. “What could be better for a patient than to not have to go back into the facility, but still feel that level of care from their provider?"