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GE Healthcare and InTouch collaborate for remote technical and product training

Press releases may be edited for formatting or style
SANTA BARBARA, Calif., Nov. 29, 2016 /PRNewswire/ -- Today, InTouch Health, a leader in enterprise telehealth, and GE Healthcare's Global Education Services division, announced commencement of Virtual Onsite Training, a remote presence training commercialization effort after successful completion of a two-year pilot. The initiative begins with establishing a total of 50 InTouch Health Tech™ remote presence devices in rotation at more than 200 global locations to support the technical and product training of clinicians, physicians, and technicians using a variety of GE Healthcare products.

During the pilot, the InTouch Health telehealth network and remote presence devices were used to connect GE experts remotely to healthcare providers across GE's installed base around the world. More than 200 telepresence training classes occurred, involving more than 300 medical professionals, in both the proper use of GE equipment and best practices. The pilot program demonstrated that adding this remote presence training resulted in higher effectiveness than traditional training alone, and offered greater convenience to the customer through the flexibility of on-demand telepresence. The Virtual Onsite Training device replicates face-to-face training through an attached video monitor and robotics for two-way communication and interaction.

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Mario Lois, General Manager, GE Healthcare Global Education Services commented, "GE Healthcare provides technology to providers and patients around the world. The users who operate those devices are as impactful, if not more so, on the actual efficiency and patient outcomes as the product itself. Therefore, GE has made it a global priority to re-imagine its training and education solutions to help users achieve and maintain optimal skills and product usage. Our collaboration with InTouch Health enables network connectivity, hands on interaction, and an intuitive user experience for their online mobile remote presence training which will be foundational to reaching this goal."

The InTouch Health telehealth network is a single unified cloud infrastructure that includes data centers around the globe, covering the Americas, Asia, Africa, Europe and the Middle East. The network provides a regulatory (HIPAA) compliant, secure, scalable, and always available network hosting FDA Class II and Class I medical devices. The network architecture allows for the delivery of business intelligence and data analytics gathered from all data traffic managed on any connected device. This is the same network used by GE to deliver their customer on-demand Virtual Onsite Training.
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