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AGFA NX Workstation - Processing Software Missing (CR30X)

Tags: PACS / DR / CR / Digital, AGFA

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RRU

AGFA NX Workstation - Processing Software Missing (CR30X)

November 07, 2017 09:33

Hello,

We are currently having a problem with the workstation of an AGFA CR30X unit. The NX application does not want to start and throws a Processing Software Missing error.

I do not have the disks to re-install the software and I do not know the installation procedure.

The system had problems with a hard drive and the CMOS battery. The battery lost charge and the BIOS put the date on 1/1/2005. While under this date, there was a license error. Once we changed the battery and put the correct date, the license error disappeared.

One of the disks was damaged (not recognized), but the system has a Raid 1. We managed to get an identical disk, changed it and reconstructed the Raid.

The workstation has Windows 7 operating system.

I would like to know if anyone can help us to re-establish the unit, either by sharing files and instructions, or if someone can log in remotely and assist us.

Thank you!

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Uldis Verdins

re: AGFA NX Workstation - Processing Software Missing (CR30X)

November 08, 2017 09:35

Hi!
What CR30X do You have 1 edition (FireWare connection) or 2 edition (LAN connection)?

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Reddi Kondapally

re: re: AGFA NX Workstation - Processing Software Missing (CR30X)

August 10, 2018 08:22

hi i nhave the same problem it showing error mess 310, it is for cr 30 x 1 edition, please help me, thanks.

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Davide Scafa

re: re: AGFA NX Workstation - Processing Software Missing (CR30X)

October 20, 2022 10:43

Hi Dear
Do you have a license for Agfa CR30X?
Best Regards,
Davide

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Ronald Swapp

re: re: re: AGFA NX Workstation - Processing Software Missing (CR30X)

October 20, 2022 12:40

I think you are confusing a CR30X for an NX workstation.
The CR30X is a digitizer
NX is the Acquisition workstation.

There is no license for CR30X, it's a digitizer.
NX requires a license.

What seems to be your problem?

Ron

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Gabriel Cool

re: AGFA NX Workstation - Processing Software Missing (CR30X)

November 08, 2017 09:38

Your email?

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Reddi Kondapally

re: re: AGFA NX Workstation - Processing Software Missing (CR30X)

August 10, 2018 08:22

hi i have the same problem, dont have cd, workstation showing an error mess310, please help me, thanks, my email is drreddysekhar@gmail.com

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Ronald Swapp

re: re: AGFA NX Workstation - Processing Software Missing (CR30X)

August 29, 2018 03:18

fyi, Dr. Reddi's problem was that the individual he purchased the CR30 from sold him a workstation with a retired dongle. And the workstation licensed was not valid for use with a CR30X. The NX Workstation was only licensed for use with a CR25, 35, 75, 85 and DXG. He is presently fighting with Paypal to get his money back for a system that should never ever have been sold.
I extracted the alf file and found no licensing for a CR30X.
I spoke with AGFA Global Support and they concur that the system should never have been sold. The present dongle is not valid for use with a CR30 and because the dongle is retired they can not issue a fresh alf.
The reason why the dongle is retired is because the genius who sold the system did a roll over to a fresh AGFA workstation transferring the license dongle to the new station dongle.

So lesson to all of you looking to purchase used AGFA systems, verify that the system functions with the digitizer they are selling the workstation with.

I have since sent him a NX workstation that had a functional dongle and alf file and was licensed for a CR30X first generation.

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Faisal Ddamulira

re: re: re: AGFA NX Workstation - Processing Software Missing (CR30X)

April 11, 2022 09:23

Hi
I bought a second hand CR 30-X reader, came with a computer and dongle but the hard drive had been removed from the computer. I don't have anything else like CDs. I only see stickers on the cpu showing mac address and serial no. for
NX and cpu. Please advise me on the way forward to run the NX workstation. Thanks

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Ronald Swapp

re: re: re: re: AGFA NX Workstation - Processing Software Missing (CR30X)

April 12, 2022 10:33

Sounds like someone didn't do their due diligence when they bought the worksation and digitizer.
You either need to get your money back or you will need to jump through hoops to get this boat anchor to function and it won't be an easy task if you aren't an AGFA dealer or are not familiar with the NX and CR30 System.

Without knowing what version NX was installed on the removed hard drive you will have to reinstall Win7 Pro x86 NOT (x64 and NOT Win10Pro)on a new hard drive and then determine what version NX you will need. I recommend NX8900 or NX9000, no sense in upgrading to NX20, 21, 22 or 23 unless you plan on upgrading to AGFA DR.
Also depending on generation of the CR30 you might need a firewire cable, preferably 6' and NO longer.
If it's a second generation you will need access to an xp workstation to work on a cpf file. You could do it without but it's a royal pain.

Once you get NX Installed you need to contact AGFA Global Support, give them your computer serial number, if HP it might start with 2UAxxxxxxx or in the case of a Dell it will be the dell service tag. Then you need to generate a fingerprint file and submit your dongle ID and computer workstation mac address.

If I were you I'd cut my losses and chalk it up to a lesson learned and look for a CR10X or a CR15X digitizer with VERIFIED FUNCTIONAL NX station.
Better yet make the plunge to DR, it will only be a matter of time when AGFA stops supporting all CR systems. They no longer sell CR systems and only DR as of a year ago.

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Reddi Kondapally

re: AGFA NX Workstation - Processing Software Missing (CR30X)

August 10, 2018 08:22

hi did you get solution for your problem, i have the same problem , i dont have the cd sofware, and it showing error mess310, please help me , thanks, my email id is drreddysekhar@gmail.com.thank you

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Lloyd White

re: AGFA NX Workstation - Processing Software Missing (CR30X)

December 18, 2020 11:55

having same problem. need help

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