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Siemens Delivers Round-the-Clock Service Support With New, Secure Online Web Portal

by Barbara Kram, Editor | October 23, 2008

While designing LifeNet 2.0, the focus was directly on the user. So the portal provides role-specific information such as dashboards, messages and alerts to help customers focus on what needs immediate attention. Equipment maintenance records and performance reports guide facility and department managers in asset management and capital budget planning. And biomedical staff will feel confident equipment is always in compliance and fully covered.

"This Web-based portal is designed for individual user needs," said Rick Legleiter, senior vice president of Customer Service, Siemens Medical Solutions USA, Inc. "LifeNet 2.0 helps record equipment maintenance for compliance, know which rooms require immediate service attention and allows the customer to focus on imaging patients."

If there are any questions about LifeNet 2.0, customers can get in touch with the LifeNet Support Group via Click to Chat or Push to Talk functions, or by calling 1-800-888-7436(SIEM), option 4, or e-mailing lifenet.med@siemens.com. To register, visit usa.siemens.com/lifenet.

The Siemens Healthcare Sector is one of the world's largest suppliers to the healthcare industry. The company is a renowned medical solutions provider with core competence and innovative strength in diagnostic and therapeutic technologies as well as in knowledge engineering, including information technology and system integration. With its laboratory diagnostics acquisitions, Siemens Healthcare is the first integrated healthcare company, bringing together imaging and lab diagnostics, therapy, and healthcare information technology solutions, supplemented by consulting and support services. Siemens Healthcare delivers solutions across the entire continuum of care "from prevention and early detection, to diagnosis, therapy and care."

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