Consumer-friendly patient experience: healthcare organizations can create individualized care plans for patients, or groups of patients, that allows providers to publicize relevant content and proactive outreach to patients on any device when they need it. Deploy secure virtual visits, chatbot assessments, and remote health monitoring to create a connected health experience. One of those tools is our Microsoft Healthcare Bot Service. Since March, more than 1,600 instances of COVID-19 bots based on our service have gone live impacting more than 31 million people across 23 countries. The CDC and healthcare systems from Seattle to Copenhagen, and from Rome to Tel Aviv, are using this service to create COVID-19 self-assessment tools to reduce some of the strain on their emergency hotlines.
Connected physician and referral management: care teams can easily create referrals, search for providers, and understand physician spend, satisfaction, and enhanced analytics on referral categories.
Enhanced patient engagement portals: patients and providers can easily interact through this self-service portal which enables various healthcare tasks such as online appointment booking, reminders, bill pay, and much more. This also allows providers the ability to engage with patients easily through the device of their choice.
Intelligent patient outreach: enables healthcare organizations to design interactive patient journeys to nurture leads, publicize relevant events, and contact patients with preventative and care management programs that help promote better health outcomes.
Continuous patient monitoring through IoT: generate secure, scalable data ingestion from medical devices to allow care teams to monitor patients in and outside of clinical facilities. With real-time insights, care teams can provide timely escalations of care, reduce readmissions, and provide personalized, predictive care.
Empower health team collaboration
Even before the current global pandemic, the healthcare industry has been in the midst of a massive shift marked by the rise of team-based care due to increased medical specialization, exponential growth in the volume of digital patient data, and increasingly demanding data protection requirements. Too often, the tools providers use to coordinate patient care are fragmented and impede the collaborative workflows required in a complex care environment.

To address these challenges, we have been building capabilities in Microsoft 365 and Microsoft Teams that streamline healthcare workflows and provide a secure platform for connected care coordination. Teams, which supports HIPAA compliance and is HITRUST certified, brings together chat, voice and video meetings, and offers recording and transcription, as well as secure messaging features, available across devices.

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