From the December 2016 issue of HealthCare Business News magazine
However, by employing a mobile logistics solution, providers can experience complete transparency of their drivers’ location and productivity throughout the day. Real-time updates allow managers to view where a technician is, how long he has been there and what stage of the delivery process he is in. Aside from being able to monitor driver productivity, managers are also able to improve business efficiencies. The ability to supervise and manage technicians’ schedules can significantly reduce a company’s exposure to overtime hours. Additionally, they can also provide improved customer service by being able to adequately track and communicate with a driver and report back to inquisitive customers regarding the status of their delivery.
Route optimization
Route optimization is another notable benefit provided through mobility by increasing driver-to-manager communication, as well as improving field productivity. Traditionally, drivers were tasked with reviewing their daily delivery schedule, factoring in any special patient requests and plotting out the most optimal route. Now, with mobile logistics, the software automatically maps out the best route for the technician.
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In addition, fulfilling a last minute, ad hoc order no longer requires a lengthy game of phone tag to find a driver who can fit the delivery into the route. Instead, with real-time updates and driver transparency, supervisors can easily schedule new deliveries and automatically update the driver’s route with little to no interruption to their process.
Paper reduction
The cumbersome paper processes associated with transport logistics can make one’s head spin just talking about it, much less experiencing it in action. Technicians have to keep track of an abundance of forms requiring multiple patient signatures at each stop, only to submit them to the billing department at the end of the day. Ideally, each sheet of paper is accounted for, every signature line has been signed and nothing is missing. However, due to simple human error, this is rarely the case.
A mobile logistics platform electronically stores all necessary forms in one easily accessible location, keeping technicians organized and ensuring nothing gets lost or forgotten by the end of the day. In addition, it also automatically submits all completed documents to the billing department as each delivery ticket is finalized and closed out throughout the day. With this type of automation, health care companies are able to cut back on administrative personnel and reduce the amount of write-offs experienced annually.
